Brandon is one of the most effective leaders of my hospitality career. His focus on culture, training and communication positively influenced our team at Serenbe. He made sure to celebrate our successes and provided tremendous support in order to elevate all levels of operations. I am very thankful for his guidance and expertise, which has crafted me into the confident leader I am today.

I worked with Brandon in a multi-concept experience in 2018 and 2019. There is no one more authentic or who will care so equally about your bottom line AND your people! His experience runs the gamut from soup to nuts and no matter what industry you are passionate about, he will meet your level of passion and exceed your expectations in research, planning, and implementation. A consummate professional, Brandon is also very much a “people person,” and you will enjoy working with him!

With Brandon Blanchard’s guidance, I never feel like I am alone and in fact, Brandon answers the phone almost every time I called at almost any hour of the day. He bravely approaches and expertly navigates this challenging environment, devoting countless hours to carefully observe and thoroughly understand each operation, patiently listens to employees and managers, and ultimately helping define strategies to improve operational efficiency and food quality at each and every restaurant that I have had the pleasure of working with him at.

Long after working with him in an official capacity, he has continued to lend his expertise to evaluate customer experience and elevate our operations and provide us with a plan on how to minimize costs, improve efficiency, and drive sales.

Through a series of unexpected events, our group became the owner of a restaurant coming out of bankruptcy.  As an investor, we had no experience with operating a restaurant and immediately enlisted Blanchard Walsh Hospitality to help us rebuild the restaurant from the ground up, both in terms of operations and reputation.

With 30 years of experience in every position within a restaurant, Brandon’s knowledge was invaluable.  He was able to provide advice with respect to every aspect of a restaurant, from food to service to financials.  There is no question that he is invested in his clients and will do anything to ensure that they are in the best possible position to succeed.

Brandon Blanchard is rare gem among consultants. He truly steps into the shoes of the business owner, and brings deep understanding and knowledge to the tasks at hand. His ability to internalize the issues, understanding them from his own professional experience with a clear vision toward resolution, is the key to his success as a consultant. He has no problem in admitting when someone else may know better than he, and will readily bring additional minds to the table when there is value in doing so.

Businesses are eco-systems, and as Brandon rolled up his sleeves to explore the concern that brought us together, other related issues began to surface. We created a new mission plan together to see our organization through the challenges we faced. Most importantly, he knows how to keep the project moving forward with a solid handle on keeping things on schedule and on budget.

Working with Brandon was a success in so many ways. I was able to look at business through a different lens, which allowed me to improve my decision making. He was as involved in the process as I was, which added credibility and trust in our partnership. One of Brandon's best traits was his ability to listen, and truly understand a scenario before reacting to it.

When we spoke, I felt he genuinely valued and heard my voice, which gave me the confidence to perform at the highest level. I felt very comfortable having difficult conversations with Brandon because I knew our goals were aligned... to make the best decision possible for our business, and our people.